Frequently asked questions
What is your Return & Exchange policy?
We do not accept returns unless that package has been received damaged upon delivery or the wrong product was received. If the package has been damaged or is incorrect, the customer may return the product within 24-48 hours of delivery. As for exchanges the it must be made 24-hours after purchasing.
How long does shipping take?
Shipping can take anywhere from 3-7 business days for all domestic orders. Holidays and other circumstances may effect delivery time. The company is not responsible for any delays in shipping, unless the order was shipped late from the company inventory.
How long can my lashes last?
Lashes if cared for properly have an estimated life of up to 20- 30 uses.
Which payment methods do you accept?
We accept payments with major credit cards and PayPal.
Does ESV Beauty test on animals?
All ESV Beauty products are cruelty-free. That means we do not test any of our products on animals or any of the ingredients. All products are tested by the owner or people (with their permission).